Benefits

Every day countless information is received and processed in your company. In most cases however this information is utilized by single employees only. A companywide exchange does not happen although the information would be of interest to other departments' employees, too. Redundancy of data and knowledge is thus unavoidable. Storage resources and employee time are used needlessly.

Also customer liaison and support through service employees can be critical. Every day your operational staff is confronted with new or apparently "new" problems. In case the employee dealing with the support does not come up with a solution other employees have to be contacted who possibly possess the needed knowledge. Calls over calls are made until all information is gathered. Without a common knowledge base not only precious time of an employee is used, but also unnecessary many employees need to be involved.